Frequently Asked Questions

Everything you need to know about shopping with Freenove

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location and usually take 10-21 business days.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Do you provide tracking information?

Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress.

Can I change or cancel my order after it's been placed?

Orders are processed quickly, but if you contact our support team within 1 hour of placement, we will do our best to accommodate changes or cancellations.

Do you offer international shipping?

Yes, Freenove ships to over 50 countries worldwide. Please note that customs duties and taxes may apply depending on your local regulations.